Returns Policy
At Bliss Eco Clean you can exchange or return an item within 30 days of receipt. Here you will find answers to all your questions about the conditions and you can easily request an exchange or return.
GENERAL RETURN CONDITIONS
Products can be returned within 30 days of receipt, provided they meet the conditions below.
To be eligible for return, products must:
- Must be returned in their original condition and packaging.
- Be unused and unopened.
FREE TRIAL WASH CONDITIONS
At Bliss Eco Clean we want to make sustainable washing accessible to everyone. That's why we offer a 30-day trial wash with your first order, so you can experience how effective our wax strips are without any risk. Are you not satisfied with the result?
Return your opened package within 30 days – a unique exception to our standard return policy. We accept up to three used wax strips, because we understand it can take more than one wash to be convinced.
Please contact us in advance at info@blissecoclean.nl to receive a return label. We also ask you to give feedback so that we can continuously improve our product.
RETURNS OF CLEANING PRODUCTS
Due to the nature of the cleaning products, we only accept returns of unopened and unused packages. This is to ensure the quality and safety of our products.
If a cleaning product has been opened or used it cannot be returned unless there is a defect or error on our part.
RETURN PROCESS
Please contact us in advance via info@blissecoclean.nl to register your return. Please state your order number and the reason for return.
After approval of your return request, you will receive instructions for returning the product.
REFUND
After receiving and inspecting the returned product, we will refund the purchase price within 10 business days via the original payment method.
KLARNA
Did you pay via Klarna? Then indicate in your Klarna portal (or via the app) that you are returning your order. This will pause your payment obligation to Klarna until we have processed the return and prevent additional costs. For more information, see the Klarna FAQ.